Our confections are handcrafted in small batches from all-natural and, when possible, local and organic ingredients.

For optimal freshness and flavor, please enjoy your confections within 30 days.

Store your chocolates out of direct sunlight, in a cool, dry place between 54-68°F (12-20°C).

To avoid blooming, please do not place your confections in the refrigerator.

While we generally advise against refrigerating chocolates, there may be some instances like heat and humidity where refrigeration is the only way to maintain the integrity of your chocolates.  If you do need to store your confections in the refrigerator, we recommend protecting them by placing the box inside two airtight plastic bags, air removed and fully sealed.  Stored in this way, we recommend enjoying refrigerated confections within 30 days.  When enjoying refrigerated chocolates, we suggest keeping the box inside the two sealed plastic bags until the entire package comes to room temperature; this process will take approximately two hours.

Nothing is more important to us than your complete satisfaction. That is why we take great care creating our chocolates and hand packing your order. Please note that all of our chocolates are shipped via Local, Express, or Overnight methods due to perishability.

U.S. SHIPPING  We take great care in making our confections and hand packing your order to ensure it arrives in the best possible condition. Due to perishability, our chocolates are shipped via Local, Express, and Priority methods. All shipping rates are per shipment. Shipments to Residential addresses deliver by 8pm, Business addresses deliver by 5pm. For more information, visit frans.com/shipping.

FLAT RATE SHIPPING  We offer flat rate shipping to destinations within the U.S. Visit frans.com/shipping to see our current rates.

INTERNATIONAL SHIPPING  We ship to Canada and Japan from January through November. For shipping rates, shipping times, and to inquire about other destinations, please contact us 206.322.0233 or orders@frans.com. International orders placed Monday-Sunday will usually ship the following Monday. Between December 1 and January 1, we are not able to accept new international orders.

MULTIPLE GIFTS FOR MULTIPLE PEOPLE?  Our Multi-Ship tool makes giving to many simple and easy. Choose the Shipping To Multiple Addresses option during checkout, and easily assign the appropriate gift to your intended recipients.

WARM WEATHER SHIPPING  We guarantee your chocolates will arrive in excellent condition, even in warm weather. If temperatures exceed 75°F, we will send your chocolates with complimentary ice and insulated packaging to prevent melting. For residential deliveries, we recommend alerting recipients that a sweet gift is on its way so the chocolates are not left outside for long periods. During warm months, we are often unable to ship over the weekend, Monday arrival dates may not be available, and ground shipping may not be available; all currently available arrival dates and shipment methods will be listed on our shipping calendar during checkout.